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1. What documents will I need to relocate my pet?
2. What do they travel in?
3. What about food and water?
4. What about sedatives?
5. Can my pet travel on the same flight as myself?
6. Where do they go on the plane?
7. What about other animals?
8. Lastly and most importantly-will my pet be OK?
  1. What documents will I need to relocate my pet?   
Regulations vary from country to country but generally your pet will need a Health Certificate to say he is fit to travel and usually the pet will need to have his inoculations up to date. However, some countries do not require current vaccinations if they have to undergo Quarantine e.g. U.K. and Singapore. Please see our checklist for specific requirements.
  2. What do they travel in?   
Your pet will be shipped in an airline approved travel box. These are usually molded plastic and yours to keep for future trips. If you had an exceptionally large dog we would make a made-to-measure wooden travel box. The box would be large enough for your dog/cat to stand up, sit down, turn around and generally have a comfortable trip.
  3. What about food and water?   
On the trip we make sure your pet always has access to water. Food is generally not recommended for a number of reasons:

Usually and animal will not eat in a confined space.

If your dog / cat did travel on a full stomach he may have to spend part of his trip sitting in his own mess.
  4. What about sedatives?   
Sedatives are not usually recommended. A sedative tends to last around 8 hours so on a long haul flight this would mean the pet coming around feeling disorientated in a strange place in the middle of the flight. Sedatives can also make pets more dehydrated and can amplify sound.
  5. Can my pet travel on the same flight as myself?   
This depends. Some countries such as the USA, Canada and parts of Europe will allow animals to travel as "excess baggage", meaning that you may check in at the passenger terminal in Hong Kong and collect your pet from the passenger terminal at the destination airport. This tends to reduce the flight fee and makes customs clearance easier at destination.

Some countries such as the UK, Singapore, Australia and New Zealand do insist on animals traveling as cargo which usually means us checking the pet in at Chep Lap Kok cargo and an agent or you collecting him at the destination airport. Please see the checklist for specific requirements.
  6. Where do they go on the plane?   
Whether it be as excess baggage or cargo the pet will be in an air-conditioned / heated and pressurized segment of the cargo hold. They are not treated like luggage and they receive priority over normal cargo, which means they are last on and first off the airplane.
  7. What about other animals?   
It's not just cats and dogs. Over the past nine years we have relocated parrots, cockatoos, budgies, lovebirds, snakes, lizards, turtles, terrapins, rabbits, hamsters, gerbils and not forgetting a...... tarantella!
  8. Lastly and most importantly-will my pet be OK?   
YES. We take pride in the fact that we have never lost a family pet. We understand that your pet is part of your family and will be treated accordingly.




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